RQF Level 2 Certificate in Principles of Customer Service.
RQF Level 2 Certificate in Principles of Customer Service.
RQF Level 2 Certificate in Principles of Customer Service
The RQF Level 2 Certificate in Principles of Customer Serviceaims to help learners to develop an insight into the principles of
customer service and will aid career development by providing
knowledge and understanding of working in this sector.
This RQF knowledge based qualification is designed for individuals
who are involved in Customer Service as their primary work
activity, who are seeking a career in this sector and wish to take
the first steps towards professional qualifications.
It is also
suitable for learners who wish to gain recognition of their
knowledge of Customer Service that they can apply to
employment in a wide range of sectors.
This qualification is a 15 credits qualification which can be completed in 2-4 weeks. Learners who achieve this qualification could progress into or
within employment in a number of customer service roles and/or
continue their study in this or other areas.
Learners who complete this qualification may go on to further
study in related areas such as:
• IAO Level 2 Certificate in Team Leading Principles
• IAO Level 2 Diploma in Team Leading
Funding and Payment options: For more information on funding, complete the contact us form below. If Self funding: Click on the £300 button link below to check out at the store using other payment methods or use the PayPal link below.
Course structure
Entry requirement: There are no formal entry requirements for this qualification.
Method of Assessment: This is a knowledge -based RQF Level 2 qualification which requires all mandatory units completed in order to achieve the qualification. 24/7 online access available upon registration, including planned Tutor support. Online e-learning platform is used to support learner while on the program.
Tutors are all sector experts with over 30 years experience of working and delivering within various Generic sectors.
Method of Payment Funding or Self funding available. All fees paid for the qualification includes e-portfolio allocation, Tutor support, research and support materials, Certificate issue, Learner support if raised and identified, upon signing up for the qualification agreed break in learning and qualification can be issued upon request as soon as possibly noticed.
Career Progression:
Customer Service Support
Admin Support
Level 3 Certificate in the Principles of Customer Care
